Refund Policy

Refund Policy

Policy of Claiming Fund

My Air Ticket understands that circumstances may arise where passengers need to cancel their tickets or face a no-show situation. In such cases, the airline provides a refund as per the fare conditions. It is important to note that refunds will only be issued to the individual named on the ticket or the person who made the payment. Claims made after the ticket validity date will not be considered for a refund. To learn more about the cancellation and refund process, please refer to the information provided below.

For tickets issued through the official website:

1. Prior to the flight departure, you can cancel your tickets by visiting any My Air Ticket s office, sending an email to info@myairticket.xyz or calling us at +88-01329630770. Please provide your flight details and identification.
2. Refund requests must be sent from the designated email address used for ticket issuance.
3. The refund process typically takes 7-10 working days from the date of cancellation.
4. The refund amount will be credited to the same credit card or bank account that was used for the original payment. 


For tickets issued from My Air Ticket s sales offices or authorized travel agencies:

Cancellation and Refund Procedure:

1. Prior to the flight departure, you can cancel your ticket by visiting any My Air Ticket s office, sending an email to info@myairticket.xyz, or contacting our helpline at +88-01329630770. Please provide your flight details and identification.
2. If the ticket was paid for in cash, you will receive your refund in cash immediately.
3. If the ticket was paid for through debit/credit card or mobile financial services (MFS), the refund process will take 7-10 working days from the date of cancellation, and the refund amount will be credited to the same credit card or bank account used for the original payment.
4. Cancellation charges will apply according to the fare conditions specified on the tickets.


Rules

It is important to contact the travel agency from which you purchased your tickets for further assistance. Cancellation charges may vary based on the fare conditions outlined in the ticket. Please refer to your ticket copy for detailed information regarding re-issuance and refund charges. My Air Ticket s is committed to providing a smooth refund process for cancellations and ensuring that passengers receive their refunds in a timely manner.